Turnaround Time: Average repair turnaround time is within 5-7 business
days from the day our technician receives the defective units to evaluate.
- RMA will be considered closed after 30 days.
- All DVR’s and NVR’s will be formatted to make sure the quality of the product is kept up to date.
Delivery Damages: Before you accept the delivery of your purchase, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery,
you have 7 days to contact us regarding defects, damage, or other issues. Please call
1-866-446-3595 between 8 a.m.– 5 p.m. PST.
Privacy protection: Please remember to remove your personal data and
other information from the products you are returning.
Export regulations: If you live outside the United States, please remember
to comply with all U.S. Export Administration Regulations and control laws, and know that
return shipments to Digital Watchdog need to occur within the U.S.