DW Spectrum Enterprise is a subscription-based Software as a Service (SaaS) designed for intelligent video and data management. It includes all features available in DW Spectrum Professional, with exclusive capabilities that enable organizations to be unified at the cloud level and help administrators gain full control and visibility of all their DW Spectrum systems. DW Spectrum Enterprise is the foundation of fast, easy-to-use, proactive video security solutions.

DW Spectrum Enterprise is built on the foundation of DW Spectrum Professional and includes all the features available in Gen 6. DW Spectrum Enterprise takes your system to the next level with infinite scalability and unified, cloud-centralized management. In addition, DW Spectrum Enterprise brings DW Maps (free lifetime access for early adopters), DW Connect managed service provider tool and add-on enhanced capabilities such as DW Cumulus.

Yes, DW Spectrum Enterprise is not a required upgrade.

Yes! If you want to convert your DW Spectrum Professional recording licenses for a DW Spectrum Enterprise subscription, contact your DW sales representative. Each Professional license will be converted to a 24-month single-device subscription.

Any DW Spectrum Professional license included free with server purchases, gained through double-down promotion or purchased separately, can be converted into a single device 24-month Enterprise subscription.

Unfortunately, conversion to DW Spectrum Enterprise involves converting ALL existing DW Spectrum Professional licenses. If you want to learn more about DW Spectrum Enterprise, let's talk! Schedule a demo today.

Enterprise subscriptions are sold by the number of devices (1, 4, 8, 16, 24 or 48 devices) and the period of time (1 or 3 years). Once the subscription is purchased, your Managed Service Provider (MSP) will open a DW Connect account for you, where you can activate a subscription and add it to your devices.

Yes, whether converting DW Spectrum Professional licenses or purchasing new Enterprise subscriptions, it is recommended that you get a subscription for each of the devices in your organization.

New in DW Spectrum 6.0, the contact information under the "About" option is configurable. MSPs can enter their information there, so customers can easily find the contact information from the DW Spectrum client's top navigation bar.

Adding, removing, or updating subscriptions is easy and instant. Contact your Managed Service Provider (MSP) to convert your licenses to Enterprise subscriptions, update existing subscriptions or add new services. If you already have active subscriptions and wish to purchase additional subscriptions, the existing and new subscriptions will be adjusted to have a unified expiration date. This process is known as co-term.

Co-term, or co-termination, refers to adjusting the subscription term by combining existing and new subscriptions with one expiration date, regardless of the purchase date.

This also means that if an account has multiple subscriptions taken out at different times, they are bundled together to share the same renewal or co-term renewal date instead of all subscriptions being due for renewal at various times.

Co-term simplifies the subscription renewal process and billing cycle and makes it more efficient. Co-terming reduces the risk of subscriptions expiring unknowingly, which can impact daily operations and prevent you from accessing your data. Co-terming converts all subscriptions into a single contract, saving administrative resources, time and effort.

Regardless of how many subscriptions were applied or when they were applied, the subscription expiration date for all subscriptions will be the same. This is accomplished by averaging all active subscriptions and dividing by the organization's device count.

The co-termination date is a weighted average of the licenses purchased and claimed by your organization.

Example A (multiple subscriptions purchased on the same date):

An organization had two separate Enterprise subscriptions, one for 2x single device subscriptions spanning one year (12 months) and another for 1x single device subscriptions spanning five years (60 months). The co-termination value would be calculated as ((60*1)+(12*2))/3= 28 months total for all three subscriptions. So, assuming all three licenses were applied on the same day, the organization would have a co-term date of 28 months from the start date of the licenses.

Example B (multiple subscriptions purchased at different dates):

If the licenses were not applied simultaneously, for example, if the five-year license was applied halfway through the one-year license, the co-term calculation would take that into effect. In this case, the calculation would be ((60*1)+(6*2))/3=24 months total for all three subscriptions.

The subscriptions' co-termination date depends on the current device count. Subscription activation keys can be modified based on duration and number of devices. Adding devices would shorten the co-termination date while reducing the number of devices would extend the co-termination date.

No. Subscriptions are fully transferrable between devices and are locked in only by expiration.

DW sells 1 and 3-year subscriptions. When you add a subscription to an organization with an existing subscription, the co-term date is recalculated to a single termination date for all your subscriptions.

Days. Once the exact expiration time is computed, the subscription expires on the nearest day and is enforced at midnight local time.

Subscriptions are considered active and consume time from when they were activated in DW Connect, not when they were purchased.

Subscriptions sold based on a specific add-on, such as DW Cumulus or METApix, are required and sold separately. While the add-ons are sold independently, their expiration date is linked to the Enterprise subscription expiration. If an Enterprise subscription is expired and not renewed, all related add-ons will no longer be available.

It is recommended that subscriptions be renewed automatically. This can be established through your DW Connect MSP tool. Users can set up reminders and process payment updates or changes. A subscription will go into a "suspended" grace period if not renewed. Recording is still enabled during this time, and all systems are accessible over the local network for local users. There is no access to systems via DW Cloud.

A subscription can be changed back to "Active" by purchasing new subscriptions. Renewing expired subscriptions is not possible at this time. Should organizations choose not to renew their subscription services, all Enterprise subscriptions will be changed to "Shut Down." In this case, recording is stopped, and the systems are accessible only over the local network, without access to other systems over DW Cloud.

Users can downgrade to the DW Spectrum Professional services by purchasing new recording licenses per device.